Implementation Management Challenges and Solutions

• Drive innovation
• Improve the customer experience
• Establish competitive advantage
• Increase shareholder value
• Sustain growth
• Transform the business
• Build long-term capacity for changes
• Prioritize major initiatives

Executives have a confidence level of success in achieving critical business performance objectives.  Structured framework accelerates behavior change for large numbers of people by ensuring:

• Expectations are clear
• Reinforcement strategies are designed to promote desired results
• Efforts are aligned so that the organization moves in a common direction to accomplish business objectives

• Execute initiatives on time, on budget
• Meet Return on Investment Targets
• Sustain productivity during implementations
• Manage finite resources
• Reduce risk

• Business operating units perform in a manner consistent with the Business Case for Action 
• Localized metrics are established
• Business units produce desired results within their own areas, while cooperating with other interdependent units to produce desired organizational results

• Accelerate new software/technology adoption
• Overcome low user acceptance of existing software
• Eliminate work-arounds that are barriers to adoption
• Reduce costs
• Demonstrate Return on Investment to organization for IT business solutions

• Desired behaviors are defined, designed up front that can be measured on the back-end, leading to accelerated adoption of business solutions and true user acceptance
• People are using technology consistently and competently, bringing Return on Investment to organization
• Business ownership for implementation tasks are clearly established  
• IT's role in supporting organizational goals is enhanced

• Manage finite resources
• Execute on time, on budget, with all business, technical, and human objectives met
• Meet project Return on Investment Targets
• Reduce risks

• Build capacity for change as a leadership skill
• Execute organizational change initiatives that require employee commitment for success
• Ensure compliance-driven changes are accelerated

• Provides ability to build acceptance even for compliance-driven changes
• Provides structure for core elements of commitment-based changes, including increasing readiness, identifying and tracking human objectives, and development of reinforcement strategies
• Enhanced employee satisfaction levels for changes, leading to higher productivity, increased morale, reduced turnover, etc.