Communication Audit

The Communication Audit assesses both the content and process of communication for an implementation, and how the communication plan reflects the key principles of successful implementation. It also matches the content of messages with the psychological needs of people impacted by the change to maximize understanding and aid in building commitment.

This measurement tool may be completed by executives, managers, project team leaders, project team members, or anyone else directly impacted by a specific implementation. It may also be used at various stages in the life of a project.

Associated AIM Roadmap Step: Build Communication Plan