10 Tasks for Next Generation Change Agents

by Paula Alsher on Thu, Mar 01, 2018 @ 01:07 PM

We’ve been talking a lot about Next Generation Change Management, and why it’s so critical for Change Agents to focus on impact not activity. A good starting point for Agents and their Sponsors is to have an agreed upon definition of implementation roles and responsibilities. Don Harrison, developer of the Accelerating Implementation Methodology (AIM), describes the four roles as a CAST of characters: Champions, Agents, Sponsors and Targets. 

How to Manage Resistance to Change

by Paula Alsher on Thu, Feb 22, 2018 @ 01:04 PM

Watch This Quick Video Recap:

How to Manage Resistance to Change

One of the most common questions we get in our change management consulting is how to overcome resistance to change. Our clients look a little frustrated when we tell them, “you can’t.” But it’s true. It doesn’t matter if a change is perceived as negative or positive, if it is transformational in scope or a small procedural one, resistance is going to occur. And the fact of the matter is, you can’t combat it, solve it or overcome it. Instead, resistance needs to be surfaced, understood and then managed. 

Best Practices for Building Steering Committees and Project Teams

by Paula Alsher on Thu, Nov 16, 2017 @ 12:38 PM

We’ve all seen them. Projects that are being governed by a Steering Committee that is nowhere near as effective as it could be. Or Project Teams that aren’t made up of the right kind of resources causing a project to slow down to a crawl or even stall out completely. As experts in Change Management, we know Steering Committees and Project Teams who don’t work well together can be a fatal flaw in any change initiative. 

Key Role Mapping: Your Battlefield Map for Successful Change

by Paula Alsher on Thu, Jul 20, 2017 @ 12:48 PM

One of the most significant questions organizations face in implementing a change is how many resources will we need to implement?  And following this, where will we need them?  The Who’s Who of a change implementation can be complicated.  Who are the Sponsors and who are the Targets?  Are the Sponsors Authorizing Sponsors or Reinforcing Sponsors?  Are they all located in one department or are they scattered throughout the organization? 

The Most Important Change Agent Skill?  Contracting with Sponsors for What You Need!

by Paula Alsher on Thu, Jun 15, 2017 @ 12:55 PM

Have you ever walked away from a discussion with a Sponsor feeling like you didn’t get exactly what you had hoped for?  Have you had a Sponsor gladly offer “support” but then that very same Sponsor is unwilling to commit personal time for the project when it’s really needed? It’s a common Change Agent challenge! 

Resistance to Change… Don’t Look a Gift Horse in the Mouth

by Paula Alsher on Thu, May 18, 2017 @ 09:57 AM

We’ve all experienced it.  The quiet whispers in the break room; the angry outbursts in a team meeting; the under the breath mutterings in the hallways.  Phrases like, “This is never going to work.” Or, “I’m not changing the way I’ve done my job for the last umpteen years.” Or one of our all-time favorites, “We tried this years ago, and it didn’t work.”  Change Agents and Sponsors face these and many other forms of resistance on a daily basis.  

Change Agents:  5 Actions to Use When Dealing with Weak Sponsorship

by Paula Alsher on Thu, May 11, 2017 @ 09:20 AM

One of the greatest challenges of implementing large-scale, complex change is that very often you will be confronted with multiple Sponsors. They all bring their own visions, political agendas, and "Frames of Reference" to the change.  Some are stronger than others.  How many of these scenarios sound familiar? 

What's the Difference Between a Change Agent and a Change Champion?

by Paula Alsher on Thu, Jan 26, 2017 @ 10:32 AM

In our change management training programs we are often asked what the difference is between a Change Champion and a Change Agent.  Are they the same thing?  Aren’t they responsible for essentially the same tasks?  The answer is no.  They are not the same, but… the two roles often overlap.    

Change Agents: Do You Know Who Your Sponsors Are and What They are Doing?

by Paula Alsher on Thu, Dec 08, 2016 @ 09:45 AM

We say that “Sponsorship” is the most critical success factor in ensuring a fast and successful implementation of any type of business change. But as a Change Agent, do you know who your Sponsors actually are, and maybe more importantly, what they are doing to ensure the success of your change project?  These are critically important questions, but their answers may not necessarily be all that obvious. 

9 Strategies To Get the Most Value From Your Change Agents

by Paula Alsher on Thu, Aug 18, 2016 @ 01:30 PM

If you are part of a project team assigned to enterprise-wide change you will need to have Change Agents to support the implementation.  Yes, members of the project team will likely be Change Agents, but you will need to build a network as well.