If you are like many organizations, you may be asking yourself what the best way is to implement customer-centric (or in the healthcare industry patient-centric) strategies. Is it just a question of making a few incremental improvements in how things are done?
In this engaging one-hour webinar you'll learn:
- Why becoming customer-centric is a transformational change that can’t be achieved simply by communicating a new vision statement
- How defining what customer-centricity requires in terms of behavior change is absolutely critical
- Why executives are likely unprepared for what it takes to be successful
- How a structured, business-disciplined approach to the human elements of this change is key to execution success