One of the biggest frustrations Change Agents and Project Teams confront is lack of adoption of the change by the Targets. There is no doubt that the “status quo” is a powerful force, even when a change is positive or entirely rational. Very often, the reason why the change isn’t embraced is because the appropriate reinforcements are not in place. For some reason, we expect people to behave differently, but we reinforce them for staying the same!
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Many organizations believe they are “special and unique,” but organizations ultimately face very similar challenges when it comes to implementing business or clinical changes. Whether you are implementing new technology, a Shared Services model or a simple process change, there are certain bumps in the road that need to be avoided.
One of the challenges facing our change management consulting clients is the level of change fatigue across the organization. There is simply no rest from the constant barrage of changes that disrupt past habits, patterns and ways of working. It creates an unprecedented level of organization stress, especially when there are fewer resources than ever before. The change fatigue is further compounded when those Change Agents responsible for implementation confront a history of projects that are initiated, but not successfully implemented.
Your organization’s culture is arguably your greatest strategic asset. Your competitors can potentially match your product or service by creating a marketing strategy as equally as powerful as yours. But, no other organization has your culture. It’s what makes you successful in what you do. So, what happens when your culture and another organization’s culture are supposed to merge into one?
One of the greatest challenges of implementing large-scale, complex change is that very often you will be confronted with multiple Sponsors. They all bring their own visions, political agendas, and "Frames of Reference" to the change. Some are stronger than others. How many of these scenarios sound familiar?
In conversations with potential change management consulting clients about a troubled project, or about the need for a change management methodology in their organization, they will invariably mention past projects that have failed but have not been forgotten. There is the ERP implementation that was quietly withdrawn, or the acquisition that has never been fully integrated. There is the shared services implementation that hasn't delivered the intended value.
Over the past 30+ years, IMA’s change management experts have been helping organizations worldwide implement complex changes. From Mergers and Acquisitions to Shared Services to IT implementations, we’ve pretty much seen it all. One of the distinct advantages of our work is that we have an opportunity to get a bird's eye view into what is going on across global enterprises in terms of change management challenges and practices.