Don Harrison

Don Harrison
As President and Founder of IMA, Don Harrison brings more than 35 years of consulting experience to the organization. He has consulted to senior executives at Fortune 500 companies, multi-national corporations, entrepreneurial ventures and government agencies to increase the speed and reduce the cost of major change. Don is the principal designer of a systematic and practical approach to predicting, managing and accelerating the implementation rate of large systems change called Accelerating Implementation Methodology (AIM).
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Recent Posts

What to Do When Your Sponsors are Your Biggest Obstacle to Success

by Don Harrison on Wed, Jun 12, 2019 @ 02:27 PM

When most people think about change management, they automatically assume preparing targets is the most important activity a Change Agent should be doing. But we all know you should never assume (and we all know why, too!) The fact is, having visible and active Sponsors at all levels of the organization who are actively demonstrating their commitment to a change, both publicly and privately, is the most important factor in a fast and successful implementation. 

5 Warning Signs Your Change Project May Be in Trouble

by Don Harrison on Wed, May 29, 2019 @ 10:51 AM

Between Healthcare and Business Transformation, the amount of money currently being spent on organizational change is staggering. Unfortunately, as the amount of money being spent on transformation continues to rise so do the number of unsuccessful implementations. Recent studies confirm only 25-30% of all business changes achieve full benefit realization. Yes, you read that correctly. 

4 Key Principles for Developing a Reinforcement Plan

by Don Harrison on Wed, May 15, 2019 @ 01:10 PM

Have you recently undergone a major, organizational change? Maybe it was a new technology, a new innovation or a continuous improvement initiative, or perhaps it was a shared services implementation. No matter the type of change, chances are a lot of time and money were put into the project. But, after the “go-live” date has passed, I challenge you to look around your organization. Are employees actually using the new processes? Or are they busy creating work arounds? I’m guessing more of the latter, yes? 

Creating an Agile Organization: How to Achieve Sustained Adoption

by Don Harrison on Wed, May 01, 2019 @ 01:53 PM

It’s easy to understand why so many organizations are turning to Agile. Being able to quickly adapt to new technology, innovation and continuous improvement is what keeps organizations one step ahead of their competition. But, “going Agile” isn’t as easy as it sounds. This change in mindset not only requires people to think in a whole new way, it requires the entire organization to do different things, in different ways. 

Communication During Change is Important, But It’s Not Enough!

by Don Harrison on Wed, Apr 17, 2019 @ 10:44 AM

Tell me if this sounds familiar. Your organization is getting ready for a major change. The “go-live” date is drawing near, and someone says, “Oh wait! We need to do change management!” Someone else says, “Don’t worry, we’ve got that covered. A mass email is going out next week, the website will go live right after that and there will be several social media posts as well.” Excellent. They definitely have that covered. I’m sure this change will be very successful (insert eye roll here). 

Digital Transformation is the Wave of the Future. Can Your Organization Survive?

by Don Harrison on Thu, Apr 04, 2019 @ 12:19 PM

The digital transformation race is on! Everywhere I look organizations are working at double speed to find the most innovative ways to use technology to transform their organization. Digital transformation is not only changing the way business gets done, in some cases, it’s transforming entire industries! In short, digital transformation is a real game changer. 

Critical Success Factors for Big Changes Including: Agile, Lean, ERP’s, Culture Change and M&A’s

by Don Harrison on Wed, Mar 20, 2019 @ 11:29 AM

Change is hard. Enterprise-wide, transformational change is geometrically more complex. While big changes such as Agile, Mergers & Acquisitions and Shared Services may make strategic sense for an organization, there is no doubt they can be time consuming and incredibly challenging. 

Sustainable Change: A Guide to Making Change Stick!

by Don Harrison on Wed, Mar 06, 2019 @ 12:23 PM

I think we can probably all agree the rate of change has increased exponentially over the past few years. Every organization I know (whether it be in business or in healthcare) is working at the speed of light striving to get a competitive advantage, improve their market share, make their operations efficient all while increasing their shareholders’ returns. In order to make all these things happen simultaneously, Senior leaders are attempting multiple complex, large-scale changes at a somewhat alarming rate. No wonder the level of stress across organizations is so high! 

How to Keep Sponsors Active Throughout the Life Cycle of a Project

by Don Harrison on Wed, Feb 20, 2019 @ 01:10 PM

Whether it is digital transformation, continuous improvement initiatives such as Lean Six Sigma, culture change or a shared services implementation, the success of any change project depends on the demonstrated Expressed, Modeled and Reinforced commitment of all the managers and leaders who have direct reports that are impacted in some way by the change. This cascade of behavioral Sponsor commitment is the single most important factor in a fast and successful implementation. 

The Value of AIM Change Management Certification

by Don Harrison on Wed, Feb 06, 2019 @ 11:15 AM

There is an ongoing debate in the world of Change Management on the merits of being “certified.” Some will argue there is no certification in the world that can adequately prepare you for the daily ins and outs of the job. The other side of the argument will point out you cannot possibly understand change management without a foundation in its principles.