Like so many other industries, Pharma is experiencing rapid and highly disruptive change focused on driving innovation and cost efficiencies, all at an accelerated pace. It’s a complex and competitive environment. Clinical process improvement, R&D process changes, re-structuring, new regulatory requirements, and new technology are all more challenging in what is often a matrixed, global structure. What’s more, changes go well beyond drug discovery: transformational changes are also impacting the business side of Pharma.
Next Generation Change Management for Consulting Companies: Increase Revenue and Improve Client Satisfaction
That’s promising a lot, but it’s a realistic promise, too. When you are a consulting company (and we are one) you are on a constant quest for new business and increased revenue. There is more competition than ever. Standing apart from your competition can be a challenge, especially if you are competing against one of the big consulting companies.
Building your change management capability is one option worthy of consideration.
One of the common challenges Change Agents confront is getting Sponsors to see how their commitment of resources to Change Management can actually make a difference in business results. We hear this all the time from clients who know that projects could be implemented faster and more successfully if they managed the “people-side” of projects with more discipline. We experience it, too, in our own change management consulting.
Mercy Healthcare is the 5th largest Catholic Healthcare System in the United States. They have facilities in 4 states and employ over 40,000 people. Between the Affordable Healthcare Act, plus sweeping clinical and operational changes, Mercy is typical of the crazy, busy world of healthcare today. In fact, they are a complex, innovative and forward-thinking organization that considers “change” a constant part of their lives.
Transformational change can be found across almost every organization in just about every industry. But, truth be told there may not be an industry undergoing more significant and rapid change than Healthcare. In addition to the implementation of the Affordable Care Act, the Healthcare industry is experiencing a myriad of other changes. The implementation of cross-functional patient care models, cost-efficiency driven operational changes, new facilities, and ongoing compliance requirements are just the tip of the iceberg.
In the whirlwind of activity surrounding healthcare transformational change, it's easy to be uncertain of where to put your focus. So much is going on, and in many organizations the constraints are more significant than ever before. If you are charged with supporting the implementation of a project or program, where should you be spending your time?
In our change management consulting, we work across many industries and organizations that are in the throes of transformation. The healthcare industry may well be the leader in transformational change. In addition to the implementation of the Affordable Health Care Act (also known as Obamacare), healthcare is experiencing a myriad of other changes, including: