Why Quick Fixes Won’t Cut It: The Real Path to Transformational Change

by Ann Marvin on Thu, Nov 21, 2024 @ 12:00 AM

Transformational change is often misunderstood. Many organizations pour resources into superficial solutions, hoping for a quick impact. But in over 30 years of experience in Change Management consulting, we’ve seen one thing time and again: Transformation demands deep, sustained change at all levels. AIM (Accelerating Implementation Methodology) is designed for exactly this kind of 2nd Order Change, where doing things differently requires a commitment to real behavioral shifts.

To help you avoid the common pitfalls that lead to wasted time, energy, and money, here’s a list of the top things we see that won’t drive transformation. Don’t be swayed by easy fixes—true Transformation is never that simple.


Top 10 Things That Won’t Drive Transformational Change in Your Organization

  1. A Vision in an Email: Vision alone won’t change behaviors. Leaders need to consistently express, model, and reinforce new ways of working. Reinforcement—not communication—is the catalyst for real transformation.

  2. Training Programs: Culture shifts require more than workshops. While training can introduce new concepts, it won’t drive change without a reinforcement strategy to support new behaviors.

  3. PowerPoint Presentations: Slides showcasing strategic pillars and work streams don’t create change. Meaningful transformation comes from actions, not presentations.

  4. Town Hall Meetings: A one-time announcement at a Town Hall won’t make lasting changes. Without visible behavioral shifts from leaders, trust erodes, slowing down the change process.

  5. End-to-End Process Maps: Streamlining processes has limits. Over-mapping processes and eliminating roles without addressing the root cultural issues won’t drive transformation and may harm organizational effectiveness.

  6. A Bold, New Logo: A rebranded logo or flashy marketing won’t influence behavior. Logos can’t replace the need for leadership modeling and reinforcement of the new culture.

  7. Re-Organization: Restructuring the organization chart doesn’t create a cultural shift. Real change requires changing how people work and interact, not just their reporting lines.

  8. Engagement Surveys: Engagement thrives when managers reinforce behaviors with meaningful consequences. Surveys alone don’t affect day-to-day engagement or lead to transformation.

  9. Consultants Alone: Even as Change Management experts, we know that consultants can’t drive transformational change for you. They can provide frameworks like AIM and guidance, but only leaders can champion and drive real change.

  10. Downsizing: Downsizing masked as Transformation won’t succeed. If headcount reduction is essential, follow it immediately with clear, 2nd order changes to redefine success within the organization.


The Right Path: Four Fundamentals of Transformational Change

1. Change the Reinforcement to Achieve Transformation
Transformation is impossible without reinforcing the right behaviors. If people don’t experience a shift in what’s rewarded or discouraged, expect more of the same.

2. Transformation Needs Sustained, Active Sponsorship
Active, consistent sponsorship from leaders is crucial for success. Sporadic involvement won’t suffice.

3. Sponsors Must Personally Invest in the Transformation
Transformation comes with personal costs for leaders. Sponsors need to demonstrate commitment through actions that might be challenging but are necessary.

4. Expect Resistance from Those with a Vested Interest in the Status Quo
Ironically, the most resistance often comes from those closest to the change. Sponsors with a stake in the current setup may resist change, so be prepared to engage them thoughtfully.

Conclusion:
For organizations committed to Transformation, success requires more than activity. It demands sustained efforts and individual sacrifices. Avoid the allure of quick fixes, PowerPoints, and training programs. Real transformation changes the foundation of an organization—so understand what it takes and take deliberate steps to make it happen.

4 Key Principles for Developing a Reinforcement Plan

by Don Harrison on Wed, May 15, 2019 @ 01:10 PM

Have you recently undergone a major, organizational change? Maybe it was a new technology, a new innovation or a continuous improvement initiative, or perhaps it was a shared services implementation. No matter the type of change, chances are a lot of time and money were put into the project. But, after the “go-live” date has passed, I challenge you to look around your organization. Are employees actually using the new processes? Or are they busy creating work arounds? I’m guessing more of the latter, yes? 

What Gets in the Way of User Adoption?

by Paula Alsher on Thu, Nov 15, 2018 @ 11:13 AM

One of the biggest frustrations Change Agents and Project Teams confront is lack of adoption of the change by the Targets. There is no doubt that the “status quo” is a powerful force, even when a change is positive or entirely rational. Very often, the reason why the change isn’t embraced is because the appropriate reinforcements are not in place. For some reason, we expect people to behave differently, but we reinforce them for staying the same! 

The Value of a Reinforcement Strategy in an Organizational Change

by Paula Alsher on Thu, Mar 08, 2018 @ 10:42 AM

Here’s a pop quiz! During an organizational change, is it better to spend more time on a Communication Plan or on your Reinforcement Strategy? Need a minute to think about it? Let’s put it a different way… 

How to Lead a Team Through Change:   Hint - You Need to Do More Than Just Walk the Talk

by Paula Alsher on Thu, Jan 18, 2018 @ 01:20 PM

Remember the old saying, “If you’re going to talk the talk, you have to walk the walk?” Seems like good management advice for sure.  But when it comes to leading change, there’s a third action required, and contrary to popular belief… it’s even more important than walking the talk!

Your Reinforcement Strategy:  A Powerful Change Management Tool for Getting Better, Faster Project Results

by Paula Alsher on Thu, Mar 16, 2017 @ 01:50 PM

You may be overlooking one of your project’s most powerful weapons for getting people to change their behavior. It’s Reinforcement of desired new behaviors.  In fact, we would go as far as to say that Reinforcement is the power lever for getting sustained adoption for your change.  

A Practical Guide to Developing Meaningful Reinforcements for Your Organization

by Paula Alsher on Thu, Apr 07, 2016 @ 11:00 AM

Last week, our blog focused on the fact that reinforcement is the golden key to implementation success.  We explained that if you want people to change their behavior; you have to alter their reinforcements.  It’s a pretty simple concept really and one we don’t think surprised many of you.  But now we ask, how exactly do you go about doing that?  Why does one reinforcement tactic work for one person, but not another? 

Reinforcement is the Golden Key to Implementation Success

by Paula Alsher on Thu, Mar 31, 2016 @ 01:34 PM

There is a fundamental principle of human behavior that states, “People follow the reinforcement.” In other words, if you want people to change what they are doing, you have to alter the reinforcements. That's why Don Harrison, President and founder of IMA, tells our clients that "every time you see a behavior, there either is or was a reward for it." No behavior occurs in isolation of reinforcement. 

Managing Change in the Workplace: 5 Essential Questions to Ask

by Paula Alsher on Fri, May 08, 2015 @ 09:06 AM

Most organizational change fails to deliver the intended value realization. Don’t believe us? Just take a look at a few of these statistics: 

 

Transformational Change: Are You Reinforcing the Status Quo?

by Paula Alsher on Tue, Nov 19, 2013 @ 10:21 AM

Our change management consulting on transformational change-- whether it is IT transformation, HR transformation, or healthcare transformation--consistently points to one major change management flaw: Organizations reinforce the status quo rather than transformational change.