Communication During Change is Important, But It’s Not Enough!

by Don Harrison on Wed, Apr 17, 2019 @ 10:44 AM

Tell me if this sounds familiar. Your organization is getting ready for a major change. The “go-live” date is drawing near, and someone says, “Oh wait! We need to do change management!” Someone else says, “Don’t worry, we’ve got that covered. A mass email is going out next week, the website will go live right after that and there will be several social media posts as well.” Excellent. They definitely have that covered. I’m sure this change will be very successful (insert eye roll here). 

7 Best Practices for Communicating During Change

by Paula Alsher on Thu, Sep 07, 2017 @ 12:15 PM

Why is it after almost every project is complete, the most common suggestion for future initiatives is, “we need to communicate better?” Organizations spend a lot of time and money putting together intricate communication plans, but at the end of the day they hear the same “we aren’t very good at communicating” feedback time and time again. What is it that makes communicating during change so difficult? 

Don’t be Fooled!  A Communication Plan is Not a Change Implementation Plan

by Paula Alsher on Thu, Jun 08, 2017 @ 01:00 PM

Recently, we were working with a business leader in a large organization on a major initiative and we asked him what his plan was for implementation.  His answer?  “Oh, we’ve got that under control.  We’ve got a project website set up, a focus group scheduled and an email campaign ready to go.”  

Transformational Change:  Finding 🆕 Ways to Communicate Radical Change

by Paula Alsher on Thu, Apr 13, 2017 @ 11:31 AM

Everyone knows communication during change is important. But, when you’re talking about transformational change it becomes imperative.  In fact, in our 30 ➕ years of working on transformation projects in multiple industries including 🏢 and 🏥, we have yet to come across a client who has ever over-communicated during transformational change.  It’s also absolutely essential that your communication provide the psychological cues that this is radical change! 

Don’t Talk ‘Change Management Speak’ to Your Sponsors

by Paula Alsher on Thu, Sep 22, 2016 @ 02:22 PM

“My Sponsor doesn’t care about Change Management.”  No surprise. If you want to connect with people, you have to speak their language, not yours. If you go to France, the best option is to speak French.  Going to Italy? It’s a good idea to purchase an Italian dictionary. That’s why Don Harrison, founder of the Accelerating Implementation Methodology (AIM) Change Management Methodology says, “When you go to Sponsorland, you need to speak the language of Sponsors.”  It’s why we spend a lot of time practicing Sponsor Contracting in the AIM Accreditation program.

The Do's and Dont's of Effective Communication During Change

by Paula Alsher on Thu, Jul 28, 2016 @ 11:30 AM

Despite the increasing maturity and sophistication around how to manage change projects, there is still one myth out there that seems to sustain itself from the boardroom through senior management ranks: “Just getting planned messages out is enough to not only generate commitment to the change, but to actually have people change their behavior.”  Unfortunately, it’s just not that simple.

Change Consultant Tips from a 40 Year Veteran

by Paula Alsher on Thu, May 26, 2016 @ 03:00 PM

40 years.  That’s how long Don Harrison, President and founder of IMA has been working in the Change Management industry.  While some may joke he started when he was 5, Don has dedicated his entire career to implementing complex changes in organizations.  His frequent application of this expertise to technology implementations, cultural changes, mergers and acquisitions, and business process initiatives has led to his popularity as a consultant and keynote speaker for national and international conferences.  Plus he is really funny, and that helps! 

OOPS! Don’t Make These 5 Communication Mistakes on Your Change Project

by Paula Alsher on Thu, Apr 02, 2015 @ 10:00 AM

Communication during a change is imperative, but in our Change Management Consulting experience we see a lot of the same missteps being made time and time again. Here’s a list of the five most common communication mistakes we see, plus a few great tips on how to fix them! 

Evaluating Your Transformational Change Communication Plan

by Paula Alsher on Wed, Oct 17, 2012 @ 04:25 PM

Most transformational change management plans rely heavily on communication as the cornerstone of the plan. Based on our thirty plus years in the trenches of global organizations, we have seen what communication techniques actually create "speed bumps," and which techniques can be employed as "accelerators."