Next Generation Change Management for Consulting Companies: Increase Revenue and Improve Client Satisfaction

by Paula Alsher on Wed, Mar 21, 2018 @ 10:05 AM

That’s promising a lot, but it’s a realistic promise, too. When you are a consulting company (and we are one) you are on a constant quest for new business and increased revenue. There is more competition than ever. Standing apart from your competition can be a challenge, especially if you are competing against one of the big consulting companies.  

Building your change management capability is one option worthy of consideration. 

Lessons Learned from the People Side of New Technology Implementations

by Paula Alsher on Thu, Mar 15, 2018 @ 02:17 PM

Billions of dollars are being spent every year on new technology. From CRM’s to ERP’s to many other technological advances, almost every organization we work with is implementing a new technological advance in one department or another (if not organization wide). But, are these organizations getting their money’s worth from their investments? Unfortunately, return on investment is not a guarantee.  

The Value of a Reinforcement Strategy in an Organizational Change

by Paula Alsher on Thu, Mar 08, 2018 @ 10:42 AM

Here’s a pop quiz! During an organizational change, is it better to spend more time on a Communication Plan or on your Reinforcement Strategy? Need a minute to think about it? Let’s put it a different way… 

10 Tasks for Next Generation Change Agents

by Paula Alsher on Thu, Mar 01, 2018 @ 01:07 PM

We’ve been talking a lot about Next Generation Change Management, and why it’s so critical for Change Agents to focus on impact not activity. A good starting point for Agents and their Sponsors is to have an agreed upon definition of implementation roles and responsibilities. Don Harrison, developer of the Accelerating Implementation Methodology (AIM), describes the four roles as a CAST of characters: Champions, Agents, Sponsors and Targets. 

How to Manage Resistance to Change

by Paula Alsher on Thu, Feb 22, 2018 @ 01:04 PM

One of the most common questions we get in our change management consulting is how to overcome resistance to change. Our clients look a little frustrated when we tell them, “you can’t”. But it’s true. It doesn’t matter if a change is perceived as negative or positive, if it is transformational in scope or a small procedural one, resistance is going to occur. And the fact of the matter is, you can’t combat it, solve it or overcome it. Instead, resistance needs to be surfaced, understood and then managed. 

8 Trends for Next Generation Change Management

by Paula Alsher on Thu, Feb 15, 2018 @ 12:12 PM

Here’s one thing we can all agree on: our organizations have never been stretched like they are today. It would be simple to believe the answer is for organizations to narrow their portfolio of changes. Unfortunately, most organizations do not see a lot of its projects as optional. What we can do is a better job of sequencing changes, and we can be much more effective in how we target our limited resources for maximum impact.  

Next Generation Change Management: What Needs to Change About Change Management

by Paula Alsher on Thu, Feb 08, 2018 @ 11:20 AM

Last week Don Harrison, President of IMA and developer of the Accelerating Implementation Methodology (AIM), held a free webinar on what he likes to call “Next Generation Change Management” where he discussed his view of what needs to change about change management. The topic was one of our most popular ever and the discussion he led was truly thought provoking. 

The High Cost of Weak Change Management

by Paula Alsher on Thu, Feb 01, 2018 @ 02:03 PM

Enormous investments are being made each year in large scale, complex business and healthcare changes. From ERP Implementations to new patient care models to mergers and acquisitions, the amount of money being spent on organizational change is staggering. With stakes as high as these, organizations simply cannot afford to fail. 

Comparing Change Management Models: A Checklist to Use

by Paula Alsher on Thu, Jan 25, 2018 @ 11:31 AM

In today’s business world where changes are happening with lightning speed, organizations simply do not have a second to spare for unimportant activities. The time your Sponsors and Change Agents spend on implementing changes needs to be laser-focused on moving the dial towards getting a change implemented quickly and successfully. 

How to Lead a Team Through Change:   Hint - You Need to Do More Than Just Walk the Talk

by Paula Alsher on Thu, Jan 18, 2018 @ 01:20 PM

Remember the old saying, “If you’re going to talk the talk, you have to walk the walk?” Seems like good management advice for sure.  But when it comes to leading change, there’s a third action required, and contrary to popular belief… it’s even more important than walking the talk!