Communication During Change is Important, But It’s Not Enough!

by Don Harrison on Wed, Apr 17, 2019 @ 10:44 AM

Tell me if this sounds familiar. Your organization is getting ready for a major change. The “go-live” date is drawing near, and someone says, “Oh wait! We need to do change management!” Someone else says, “Don’t worry, we’ve got that covered. A mass email is going out next week, the website will go live right after that and there will be several social media posts as well.” Excellent. They definitely have that covered. I’m sure this change will be very successful (insert eye roll here). 

Digital Transformation is the Wave of the Future. Can Your Organization Survive?

by Don Harrison on Thu, Apr 04, 2019 @ 12:19 PM

The digital transformation race is on! Everywhere I look organizations are working at double speed to find the most innovative ways to use technology to transform their organization. Digital transformation is not only changing the way business gets done, in some cases, it’s transforming entire industries! In short, digital transformation is a real game changer. 

Critical Success Factors for Big Changes Including: Agile, Lean, ERP’s, Culture Change and M&A’s

by Don Harrison on Wed, Mar 20, 2019 @ 11:29 AM

Change is hard. Enterprise-wide, transformational change is geometrically more complex. While big changes such as Agile, Mergers & Acquisitions and Shared Services may make strategic sense for an organization, there is no doubt they can be time consuming and incredibly challenging. 

Sustainable Change: A Guide to Making Change Stick!

by Don Harrison on Wed, Mar 06, 2019 @ 12:23 PM

I think we can probably all agree the rate of change has increased exponentially over the past few years. Every organization I know (whether it be in business or in healthcare) is working at the speed of light striving to get a competitive advantage, improve their market share, make their operations efficient all while increasing their shareholders’ returns. In order to make all these things happen simultaneously, Senior leaders are attempting multiple complex, large-scale changes at a somewhat alarming rate. No wonder the level of stress across organizations is so high! 

How to Keep Sponsors Active Throughout the Life Cycle of a Project

by Don Harrison on Wed, Feb 20, 2019 @ 01:10 PM

Whether it is digital transformation, continuous improvement initiatives such as Lean Six Sigma, culture change or a shared services implementation, the success of any change project depends on the demonstrated Expressed, Modeled and Reinforced commitment of all the managers and leaders who have direct reports that are impacted in some way by the change. This cascade of behavioral Sponsor commitment is the single most important factor in a fast and successful implementation. 

The Value of AIM Change Management Certification

by Don Harrison on Wed, Feb 06, 2019 @ 11:15 AM

There is an ongoing debate in the world of Change Management on the merits of being “certified.” Some will argue there is no certification in the world that can adequately prepare you for the daily ins and outs of the job. The other side of the argument will point out you cannot possibly understand change management without a foundation in its principles. 

New Year. New Blog. And...a New Approach to Change Management

by Don Harrison on Wed, Jan 23, 2019 @ 11:59 AM

Like so many of you who read our blog on a weekly basis, IMA is facing a major change. As you may already know our Vice President of Client Solutions, Paula Alsher, retired at the end of 2018. A bittersweet time for us as we are thrilled to hear Paula is already enjoying a peaceful and relaxing retirement, but a challenging transition for our small company as she did so much for us on a day-to-day basis. 

Hiring Transformation Change Management Consultants: A Buyer’s Guide

by Paula Alsher on Thu, Dec 06, 2018 @ 10:20 AM

With strategic plans in place for 2019, the focus turns to implementation. For many, transformational change will be high on the list. As you look to evaluate resources, you may find yourself needing additional bandwidth. So, you turn to external consultants—whether these are large consultancies or individual practitioners. 

Start with This Checklist for Implementing a Business Change

by Paula Alsher on Thu, Nov 29, 2018 @ 11:21 AM

“Let’s start at the very beginning. A very good place to start.” While the well-known song lyric is about teaching a group of children to sing, the sage advice also applies to implementing strategic business or clinical initiatives

What Gets in the Way of User Adoption?

by Paula Alsher on Thu, Nov 15, 2018 @ 11:13 AM

One of the biggest frustrations Change Agents and Project Teams confront is lack of adoption of the change by the Targets. There is no doubt that the “status quo” is a powerful force, even when a change is positive or entirely rational. Very often, the reason why the change isn’t embraced is because the appropriate reinforcements are not in place. For some reason, we expect people to behave differently, but we reinforce them for staying the same!